Refund policy

Arrived damaged or faulty? We'll fix it.

If your towel arrives damaged, faulty or not as described, email sales@worldofdesires.com within 7 days of delivery with your order number and a photo, and we'll send a replacement or refund at no cost. No need to send the item back.

30-day returns

Changed your mind? You can return unused items in their original packaging within 30 days of delivery for a refund. Email us with your order number to start a return. Change-of-mind return postage is paid by the customer.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Refunds

Approved refunds go back to your original payment method within 5–10 business days.